Buying Expensive Dice

By Melissa Alexandria

Ok, so as many of you likely know, I have a thing for buying and trading expensive dice. Recently I bought a pair of Mammoth Ivory Nickel Silver Inlayed dice from Artisan Dice for over $2,300.  However, this wasn’t my first, and it certainly won’t be my last, expensive purchase. A few of my friends remarked that it was “risky” and “weren’t you scared to spend that much money” on something that I might not get? When I shared with them how I protected myself, they encouraged me to share it here to the DMC as well.

This is *not* about Artisan Dice, Level Up Dice, or any other specific company but rather a general op-ed offering my humble advice on what works for me. Obviously, I also can’t guarantee your results, and you should always do your own due diligence and never extend yourself in a way that makes you financially or emotionally uncomfortable.  The dice in the picture for reference are Level Up’s Damascus Steel & Artisan Dice’s aforementioned Mammoth Ivory. I am going to walk you through some “real life” examples of what I did on this most recent purchase.

My first bit of advice is to do your research within our great DMC community. What experiences have others had?  When, how, and for what? Look for warning flags and areas you might want to avoid or mitigate your risk. This is a great community and a terrific resource. In this case I was considering spending $2000+ on a set of dice from a maker that has had some issues with both delivery, timing, and quality control particularly in the past, and I’d used DMC to both do my research and to find and speak with past customers. Whether I believe they have turned things around or not is irrelevant when we are talking about “my” money, so I wanted safeguards.

After that checking with the community, look into the company you are considering purchasing from: what is their policy on customer satisfaction, guarantees, and returns/refunds and exchanges? If it’s not clearly spelled out for you, ask questions and get it in writing (email is fine, it doesn’t have to be an actual letter). Do, however, make sure that the terms are spelled out clearly and specifically to your proposed purchase. In this case I contacted the shop owner directly. I asked how long it was going to take from payment to delivery. I was told 6 weeks.  I asked if he had faith in his ability to deliver, and he said he did. I then said “Fair enough. I know that custom work often involves complications, so I’ll even allow for extra time.  But would you guarantee that I will have my dice completed to my satisfaction of quality within 10 weeks, or I am entitled to a full refund?” He agreed, and this was all conducted in writing.

I would always recommend large purchases be made with a credit card. This is frankly your best bet to avoid all manner of complications. Specifically, you want their muscle for buyers protection. Again, if you aren’t sure, ask! In this case I felt comfortable about purchase protection for 30 day issues, but this was 6-10 weeks! So I called my credit card company and asked “If I buy something with your card and have a written/email agreement that it be delivered to my satisfaction within 10 weeks or I am entitled to a full refund and the company gives me an issue, will you have my back?” The credit card company said “we got you.” So I asked that this be annotated in the record of my call, and I proceeded.

I outlined my expectations to the owner, and again without placing any blame or giving attitude just plainly stated what I would expect from this transaction, and the protections I had in place. He acknowledged his understanding and agreed to the terms of sale (again in writing!).

Finally be ready to ‘walk away’, if any of these protections weren’t able to be landed, and/or we hit the 10 week mark…I would have pulled the plug at once…both by notifying the company and then my credit card company as needed.

My order was then placed, and, of course, I kept the records, but throughout the process I was updated on each step and in 7 weeks I had my dice (a one-week delay for custom work is not bad!). They are amazing, and I love not only that I have a new heirloom quality set for my collection, but that I had a worry-free amazing experience, completely comfortable in my purchase.

So, that’s it!  I hope this helps some of you who might be considering big purchases from *any* of the dice manufacturers out there. Let’s face it, most of the companies are small operations, and while they mean well, sometimes things happen.

I know I post a lot of pictures of dice, some expensive and some not so much, but I am always careful about my decisions.
Lastly I want to state:
– This is not about any specific company
– This is regarding purchases direct from a company, your options (and risk) with person-to-person or Kickstarter type purchases become a lot more complicated and risky (for the record I often use Paypal ‘goods and services,’ and I usually run that through a credit card for 2 layers of protection).

Hope this helps.

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Dice Market Advice

As the DMC has grown, trading and buying/selling have become a bigger part of the group.  We keep buying and selling in the Market only, but trades are welcome on the main DMC group.  We’re happy that members can connect and exchange dice to find the pieces they’re looking for.  But we also want members to feel comfortable making the transaction, especially if they’re less familiar with how to trade or buy and sell online.  This blog will help mention some ways to safeguard yourself and others in a transaction.

They’re Your Dice

Your dice are your own.  The number one most important thing is to not trade dice because you feel pressured to make the exchange.  Just because you might be dealing with someone who “knows more” about dice or has been in the group longer does not mean you have to follow what they suggest or what they say is fair.  

IMPORTANT:  No DMC member should ever message you and suggest that you’re selling for too high a price, or that you’re a bad person for not making a trade.  If you ever receive such a message, please let the DiceManiacsClub – Fanpage know.  Your dice are your own, and no one should be pressuring others to trade or sell.

Ask The Group!

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Do you have dice that you’re not sure what they are?  Or is someone telling you they’re not valuable, but you think they might be?  If you’re curious about general value or identification, the DMC group is more than happy to help.  There are some people who have become masters at dice identification!  And if you explain a trade you’re considering, we can usually chime in and say if it’s fair.  We might not always be able to give an exact value – and it may differ from person to person, but the DMC can help you know if it’s a fair deal.

Use PayPal or Another Trusted Service

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PayPal (and some similar online payment services) have protections built in.  If you buy something from someone, PayPal will reimburse you if you never receive the item.  To receive this protection, you have to pay via “goods and services.”  If you are close enough with the member, you CAN pay “friends and family” if you trust them.  However, you should never feel pressured to pay for dice using anything but goods and services.  Frankly, if someone insisted that I paid “friends and family,” I would become highly suspicious and immediately state that I’m not interested. 

Is PayPal 100% protective?  No.  If the buyer sends something incorrect, I’ve seen people not be reimbursed because there was tracking and a package arrived.  To help ensure that’s not a problem, be clear in the “note” what you’re buying (that might help if there’s an issue).  But never ever send cash or give credit card info.

Check The Feedback!

We have a feedback thread in the market to provide some insight on who are reliable traders.  This is especially important when trading because you are essentially crossing your fingers and hoping that the other person comes through.  To safeguard yourself, find someone who is reliable to trade with.  If the person isn’t mentioned in the comments but has completed successful trades, you can always ask for “references” in the comments.  Some people who have traded might vouch for the person!

Conclusion

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Keeping these tips in mind well help safeguard you in trading and buying/selling dice.  Keeping in mind that your dice are your own, that the group can help, that feedback is available, and that PayPal can help protect you can go a long way from preventing you from being taken advantage of.  But keep in mind that this is not a common occurrence.  If you check the feedback thread pinned at the top of the market, you’ll see that you’re in a group with reliable dice maniacs.  But since anyone can buy and sell in the marketplace, we want to make sure that you have ways to feel comfortable about exchanging dice with other DMCers.