Chessex News, Part 4: The Company

At Spiel in October, Michael Schäffer from the DMC sat down with Donald Reents from Chessex. The interview lasted 2 1/2 hours, and we’ll be releasing the information in parts. Part 1: Borealis, Part 2: Test Sets , and Part 3: Speckled Dice were already published.  This is the fourth and final part:  The Company.

One of the most common questions that we see about Chessex in the DMC is “what’s going on with their website?”  Chessex is one of the most popular brands of dice and perhaps the most well known, but the website is outdated and difficult to navigate.  So why is that the case?

Donald Reents has the surprising answer:

“At the moment, the worst thing that could happen would be for us to have a great webpage, great social media presence, and suddenly increase sales by 20%”

One of the reasons Chessex is so well known is that in addition to being a manufacturer and seller of dice, they also supply gaming stores around the world.  They simply don’t have the capacity to increase sales right now.  Donald did mention that he’d like to eventually have a website with an archived section so that people could still see discontinued sets, but that they simply don’t have the staff to dedicate to updating the site.

Regarding social media, the answer is largely the same.  Donald explained that he did manage to get some promotional items like pens and tapestries, but the reason they don’t have more social media presence is the same reason for the outdated website: a combination of a lack of time to dedicate to it and a lack of supply to meet any increased demand that could come from that.

So what does Chessex think of the DMC, and swarms of peculiar questions about dice in particular?

“I view the DMC as our fans, and everybody likes fans!…”I really appreciate that there’s other people who agree with me on that, who like what we’ve produced.  Thank you for the recognition.”

Is Donald a collector, too?  He’s denies having any sort of personal fascination with dice, but adds that “dice hate me,” a statement all too relatable to those of us who use them in RPGs and end up cursing the rolls of that which we hold so precious to us.

He compared dice collecting while working at Chessex to eating ice cream or chocolate when making ice cream or chocolate for a living.  Since he’s around it all the time, he doesn’t really have a collection.  But he did mention having “some Vortex dice, which look particularly cool.”  Perhaps there’s a window-admiring DMC nerd within him after all!  When asked if he had a white whale, he said he didn’t really have a set he was searching for, but he did mention that they used to keep a dice board with one die from each set glued onto it for reference, but that it hadn’t been updated since nebula circa 2002.  If your reaction to that is “oh, man…I’d love to see that and cry over what precious OOP dice are glued on….” ….me too, me too.

So what is he into if not dice?  Donald mentioned being into the chess world and wheat beer with a chuckle.  But he came back to dice, pointing out that though he doesn’t exactly have a dice fascination, he is interested in producing fascinating colors.

So how does Chessex feel about the production of dice using Chessex’s molds or those who base their colors off of Chessex’s existing or out of production lines?

The short answer is that Donald doesn’t really have time to worry about it, so it isn’t a big deal.  He says that D&G produced their own borealis line, and that he doesn’t mind.  He added that the molds were originally created by Jorgen, a valued employee of the factory who recently passed away.  Chessex asked permission to use them.  Donald points out that he doesn’t mind, especially for personal use, but that it can be confusing in the market.  He is annoyed about large scale Chinese factories using molds close to their shape, but that there’s really nothing that can be done about it.  Making their own, new molds isn’t something on Chessex’s agenda.  They are staying focused on current production plans.

Want to read more about the expanding market or what Chessex thinks about layered dice?  Read the complete interview yourself!  The interview contains content from Chessex News Part 1-4 as well as unreleased content: DMC Chessex interview

Thanks again to Michael for conducting the interview, Donald Reents for participating and sharing Chessex news, and Paulina for transcribing the interview!

Image Credit:  Steven Kahn, Chessex Tapestry

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A Guide For Commercial Members

Page, group, market, threads – what is this all about? And what the heck is a commercial thread?

A Guide for Our Commercial Members

DMC Fanpage (https://www.facebook.com/DiceManiacsClub/)

  • On this public page, we share news from other dice related Facebook pages. There is usually no discussion.
  • You can’t post there.
  • If you want to see your dice related pages news shared, please contact us. We are sharing news daily.

DMC Group (https://www.facebook.com/groups/DiceManiacsClub/)

  • This non public group is for discussion of any dice-related topics.
  • This is where you get your commercial thread or a post for your Kickstarter (send the fanpage a private message).
  • Please also see the group rules: (https://www.facebook.com/groups/DiceManiacsClub/about/).
  • You will notice that commercial members are allowed to share pictures of prototypes and starting market research.
  • This should not have the appearance of advertising.
  • Your commercial thread has all the information that is interesting for a customer.
  • The contact person (you) and links to web and social media pages.
  • When starting prototype or market research posts, always make sure to add a link to your commercial thread. People will see all your business information.
  • In your commercial thread you are allowed to share new products for sale, contest and discounts.

Dice Market (https://www.facebook.com/groups/dicemarket/)

  • This is for advertising. Post the same things you are allowed to post on your commercial thread.

Dice Market Advice

As the DMC has grown, trading and buying/selling have become a bigger part of the group.  We keep buying and selling in the Market only, but trades are welcome on the main DMC group.  We’re happy that members can connect and exchange dice to find the pieces they’re looking for.  But we also want members to feel comfortable making the transaction, especially if they’re less familiar with how to trade or buy and sell online.  This blog will help mention some ways to safeguard yourself and others in a transaction.

They’re Your Dice

Your dice are your own.  The number one most important thing is to not trade dice because you feel pressured to make the exchange.  Just because you might be dealing with someone who “knows more” about dice or has been in the group longer does not mean you have to follow what they suggest or what they say is fair.  

IMPORTANT:  No DMC member should ever message you and suggest that you’re selling for too high a price, or that you’re a bad person for not making a trade.  If you ever receive such a message, please let the DiceManiacsClub – Fanpage know.  Your dice are your own, and no one should be pressuring others to trade or sell.

Ask The Group!

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Do you have dice that you’re not sure what they are?  Or is someone telling you they’re not valuable, but you think they might be?  If you’re curious about general value or identification, the DMC group is more than happy to help.  There are some people who have become masters at dice identification!  And if you explain a trade you’re considering, we can usually chime in and say if it’s fair.  We might not always be able to give an exact value – and it may differ from person to person, but the DMC can help you know if it’s a fair deal.

Use PayPal or Another Trusted Service

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PayPal (and some similar online payment services) have protections built in.  If you buy something from someone, PayPal will reimburse you if you never receive the item.  To receive this protection, you have to pay via “goods and services.”  If you are close enough with the member, you CAN pay “friends and family” if you trust them.  However, you should never feel pressured to pay for dice using anything but goods and services.  Frankly, if someone insisted that I paid “friends and family,” I would become highly suspicious and immediately state that I’m not interested. 

Is PayPal 100% protective?  No.  If the buyer sends something incorrect, I’ve seen people not be reimbursed because there was tracking and a package arrived.  To help ensure that’s not a problem, be clear in the “note” what you’re buying (that might help if there’s an issue).  But never ever send cash or give credit card info.

Check The Feedback!

We have a feedback thread in the market to provide some insight on who are reliable traders.  This is especially important when trading because you are essentially crossing your fingers and hoping that the other person comes through.  To safeguard yourself, find someone who is reliable to trade with.  If the person isn’t mentioned in the comments but has completed successful trades, you can always ask for “references” in the comments.  Some people who have traded might vouch for the person!

Conclusion

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Keeping these tips in mind well help safeguard you in trading and buying/selling dice.  Keeping in mind that your dice are your own, that the group can help, that feedback is available, and that PayPal can help protect you can go a long way from preventing you from being taken advantage of.  But keep in mind that this is not a common occurrence.  If you check the feedback thread pinned at the top of the market, you’ll see that you’re in a group with reliable dice maniacs.  But since anyone can buy and sell in the marketplace, we want to make sure that you have ways to feel comfortable about exchanging dice with other DMCers.